Refund policy

Last updated: 21 October 2026

Our food

All our ready meals and desserts are freshly made to order, so we’re unable to accept returns or exchanges on food once it has been delivered or collected.

If something isn’t right with your order, for example an item is missing, damaged, or not what you ordered, please contact us within 24 hours of delivery or collection with your order number and a photo. We’ll gladly make it right with a replacement, store credit or a refund.

Merchandise

You can return unworn, unwashed merch with the original tags within [14] days of receiving it. Please contact us before sending anything back so we can arrange the return. Return delivery costs are for your own account unless the item arrived faulty or incorrect.

Once we’ve received and checked your return, we’ll refund you to your original payment method within 7 working days.

Cooking classes

Public class tickets are booked and sold through FIXR, and FIXR’s ticket terms apply. If you can’t make your class, please contact us as soon as possible and we’ll do our best to help.

For private classes, team building, private dinners and catering, cancellation and deposit terms are confirmed in writing when you book.

Faulty or incorrect items

If you receive a faulty or incorrect item, you’re entitled to a repair, replacement or refund in line with the Consumer Protection Act.

Contact us

WhatsApp: 079 583 0329
Email: info@italyatyourdoor.co.za
Collections: 26 Hall Road, Sea Point, Cape Town